Event and Collaboration

CINERGY Introductory Conflict Management Coaching Workshop


CINERGY ™ Conflict Management Coaching Workshop

Harbour View Business Centre, Dun Laoghaire
22nd, 23rd October and 5th & 6th November , 2014

Delivered by: Mary Lou O’Kennedy, Claritas CCL Ltd

Conflict Management Coaching is fast emerging as a significant Alternative Dispute Resolution process. It offers people an opportunity to anticipate, strategise and develop practical responses to conflict in their lives, whether in a personal or professional context. ‘It assumes that individuals can learn how to manage conflict better in their lives and to do so through dialogue’ (J. Macfarlane & B. Mayer: Conflict Management Coaching, The CINERGY ™ Model, Cinnie Noble, 2011)

This workshop provides participants with basic competence in the skills of the leading internationally recognised CINERGY™ model of Conflict Management Coaching. It is increasing used by professional coaches, mediators, HR professionals, business managers, leaders and conflict resolution professionals. It provides a range of conflict management tools that are used successfully to deal with workplace issues including allegations of workplace bullying, performance related issues, change management, team development, personality clashes and other interpersonal workplace conflict.

This course is recognised for CPD points from the Mediators’ Institute of Ireland(MII) and the International Coach Federation (ICF).



Participants will gain:

  • An understanding of the nature of conflict and their own responses to it
  • An understanding of the principles and methods of the CINERGY™ model of conflict management coaching
  • A working knowledge of the applications of this technique in addressing performance related issues, contract negotiations, personality clashes, team performance, effective communication, decision making and other work related situations
  • One individual mentoring session post training
  • Certification of course completion, which along with practice hours can lead to CINERGY™ qualification
  • This workshop is eligible for 24 continuous professional development (CPD) points from the Mediators’ Institute of Ireland (MII) and has been approved for 28 hours of Continuing Coaching Education (26 Core Competencies and 2 Resource Development)from the International Coach Federation (ICF)

Content of the Workshop:

Among other things, this 4-day workshop includes the following topics:

  • the nature of conflict and conflict dynamics
  • theory, principles and methods specific to the CINERGY™ model of conflict management coaching
  • stages of conflict management coaching
  • conflict management skills
  • applications of conflict management coaching
  • ethical guidelines and standards of practice

Methods Used in the Workshop:

Through self-reflection, skill-building exercises, discussion, simulations, demonstrations and skills practices, participants develop and practice conflict management coaching techniques and skills.


The training will be of specific interest to professional coaches, mediators, HR professionals, public and private sector managers and leaders, team supervisors, union officials, solicitors, barristers, and other conflict management professionals, who want to learn the fundamentals of effective conflict management.

For professional coaches CINERGY™ Conflict Management Coaching enhances your coaching skills in enabling your clients to manage a specific dispute or conflict which may play a significant part in the achievement of their goals. It provides you as coach with a structured framework with which to specifically address conflict which can be used by you as a discreet piece of work with your client or as in a complimentary way within your own processes.

For mediators and conflict resolution professionals CINERGY™ Conflict Management Coaching provides additional conflict intervention skills which can be used to great effect in pre-mediation and post mediation work or where mediation has broken down or is not an option for clients. The skills acquired also enhance the mediator’s effectiveness within mediation particularly in dealing with highly charged disputes and with clients with strong emotions.

For HR professionals, supervisors, managers, business owners and leaders CINERGY™ Conflict Management Coaching expands the range of options available to you in dealing with workplace conflict earlier and informally, thereby avoiding the formal and litigious route which can lead to prolonged and destructive outcomes. It also provides new skills and tools with which to respond to conflict in a way that deescalates it and supports those in dispute to resolve their situation with greater confidence.

Course Trainer:

Mary Lou O’Kennedy is a professional mediator, conflict management coach and trainer. She is founder of Claritas CCL Ltd, which provides mediation, conflict management coaching and training to corporate, public and private clients. Mary Lou brings over 20 years experience in the management of people and companies, and 7 years in conflict resolution to her work with Claritas. She sees the value of the practical conflict management tools and skills developed by those who engage in alternative dispute resolution methods in resolving conflict and achieving positive outcomes whether in the workplace, business, or in private life.

Mary Lou holds a Bachelors Degree in Social Science from UCD, a Masters in Social Work from the University of Pittsburgh, Pennsylvania. She completed her certified training in commercial and family mediation with FriaryLaw (ADR, UK) and in workplace and community mediation with Athena Mediation. Mary Lou is also a certified CINERGY™ Conflict Management Coach, Mentor and Trainer and Conflict Dynamics Profile Consultant and Master Trainer with the Institute of Workplace Dynamics, Paris. She is a member of the FriaryLaw mediation Panel, a member of the Irish Commercial Mediation Association and a Practitioner member of the Mediators’ Institute of Ireland in which she served for 3 years as a Council member and Chairperson of its Training Committee from 2009 to 2011.

Duration and Dates: Four Days – 22nd, 23rd October, 5th & 6th November, 2014

Location: Harbour View Business Centre, Dun Laoghaire, Co Dublin

Cost: €1, 400

Booking Details: Contact Mary Lou O’Kennedy at marylou@claritasccl.ie or by telephone at 01 5175315/ 051 420405/086 8242303


‘As a Mediator and HR specialist working in an international environment, I found the Conflict Management Coaching Workshop, based on the Cinergy Model, to be extremely valuable.

Mary Lou O’Kennedy is inspirational in her mastery of conflict coaching. Skilfully using the Cinergy model, she observes, listens, zones in, engages, untangles and enables awareness, bringing new understanding and insight. In a practical and supportive way, Mary Lou mirrors back to us areas for improvement, shining light with precision on what triggers our own unique responses in situations of conflict.

Suddenly we just ‘get it’! There are several ’Eureka’ moments, both during the training and much later. It is then we discover that we are able to use our new found skills and tools not only for ourselves but also to benefit others.

Overall, a very worthwhile training experience with new angles and long-lasting effect that teaches us to trust the process, let go and gain valuable perspective.’

Anna Doyle, Mediator and HR Specialist with EuroControl, Brussels

‘I attended this workshop to equip myself with necessary tools and techniques to support my clients who were experiencing difficulty with conflict in their lives and the workplace.
The workshop was interactive, comprehensive and professionally delivered. I came away with deep insights and awareness of how to develop my own conflict competence.

I have since incorporated the CINERGY model into my coaching practice with successful results.

The model is both robust and easily understood by my clients and has made huge impact on the achievement of their desired outcomes.
Overall a great investment. ‘

Carina Furlong, MA MICF ACC, Professional Coach & Trainer, Butterfly Coaching and Training

‘As a mediator I identified the CINERGY Conflict Coaching workshop as an opportunity to gain a greater understanding of conflict (and in particular how I dealt with conflict myself) so that I am better prepared to deal with conflict in the mediation arena.

The Workshop set about providing additional skills and knowledge in the management and resolution of a specific dispute. In my view it is a well structured carefully thought through system by which the Conflict Coach assists an individual to align themselves more effectively with a new perspective for managing their responses to a specific conflict.

There was a natural progression from beginning to end and there was a real sense of learning a new powerful skill.

Mary Lou O’Kennedy comes across as a very accomplished trainer who worked really hard to make sure the experience was as good as it could be for the attendees. Her capacity for empathy and lucidity around difficult human situations makes her an excellent trainer in conflict and mediation scenarios.
I completed the workshop with a strong sense that I was now equipped with new skills and a new system for dealing with clients in dispute whether independently or within a mediation context.’

Austin Kenny
Accredited Mediator, Facilitator & Business Consultant & ICMA Chair

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