Research has shown that a third of one’s work time is spent dealing with conflict. That’s nearly three hours a day or two days a week.
‘Many people who are involved in workplace conflict recount the serious impact it has on their lives, including stress, demotivation, division, lack of self confidence, increase in sickness and absenteeism and blame’ Irish Entrepreneur, Business and Life: March 2008
Workplace Mediation addresses conflict which can arise in the workplace. Conflict may occur in many situations often giving rise to relationship breakdown. The causes of workplace conflict include:
‘While it is crucially important for both the complainant and the person complained against that an effective process be put in place promptly upon a complaint being made, it is also very important that enough time be given to the process and to any mediation or monitoring that is involved’ Code of practice on the Prevention and resolution of Bullying at Work, Health and Safety Authority
Such conflict can lead to poor work performance, increased absenteeism, increased number of complaints, breakdown in lines of communication and diminished productivity.
The typical mediation process will involve a number of steps: