Event and Collaboration

Effective Conflict Management Workshop


One Day Workshop
Delivered by OAK Conflict Dynamics Ltd
3rd June 2015: Royal Marine Hotel, Dun Laoghaire (9.30am – 5pm)

‘Research suggests that managers spend up to a third of their time managing conflict. We believe that conflict is the single most reducible cost in any company and the least recognised.’

This one day workshop is designed to increase your self awareness about how you deal with conflict and to learn new skills with which to manage it more effectively, when it does occur. Poorly managed conflict can have a serious consequence on business leading to, poor performance, low morale, a negative working environment, stress, litigation and derailed business opportunities. Managed well, these consequences can be minimised and avoided.

Participants will be required to complete an online Conflict Dynamics Profile (CDP) assessment in advance of the workshop. This is a self reporting assessment which provides a profile to the user of what ‘triggers’ them into conflict and an analysis of their responses. This information is then used to develop key conflict management skills and an individual development plan for each participant.

Each participant who completes the CDP will be provided with an individual feedback report which will be provided confidentially to them during the workshop.
Participants will gain:


This is a highly interactive and participative one day workshop which utilises self reflection, skill building exercises, discussion, role play and skills practices. Each participant also receives a comprehensive workbook to record and supplement their workshop learning.

Who Should Attend

This workshop should be attended by employers, managers, supervisors, HR professionals, solicitors and other conflict management professionals who wish to develop their conflict management skills and competence.


€395 including the CDP Assessment and Feedback Report

Contact Details

Mary Lou @ 051 420405

Workshop Trainers

Mary Lou O’Kennedy

Kennedy-ML-175Mary Lou is an experienced mediator and conflict resolution specialist. She is an accredited Civil and Commercial Mediator and Family Mediator from Friarylaw ADR (UK), a certified Community and Workplace Mediator from Athena Mediation and a Practitioner Member of the Mediators Institute of Ireland. She has also trained in Mediation Supervision with PMR UK (NOCN) and Private Caucusing with CEDR. She is a consultant and Master Trainer with the Centre of Conflict Dynamics at Eckerd College, Florida, and the Institute of Workplace Dynamics, Paris and is a CINERGY Certified Conflict Management Coach and Trainer. Her primary degree in Social

Over the past 25 years, Mary Lou has managed and been a director/member of numerous private, public and non-profit companies. More recently, she has served on the Council of the Mediators’ Institute of Ireland and as Chairperson of its Education Committee (2009 – 2011). She is also a member of the Irish Commercial Mediation Association.

Since 2006 Mary Lou has combined her business experience with her conflict resolution expertise to deliver mediation and conflict management coaching in commercial disputes, employment disputes, community disputes and family disputes.

Austin Kenny

Austin KennyAustin Kenny is one of Ireland’s leading professional mediators. He has a wide range of mediation experience, including family business disputes, partnership and boardroom disputes, shareholder disputes, landlord and tenant, construction contract disputes, breach of contract, commercial insurance claims, professional negligence, minority oppression, debt collection, employment termination and probate.

He has worked across several sectors including agriculture and food, energy and waste management, pharmaceutical, retail, construction, medical and health, arts, legal and accounting, aviation, digital media, education, utilities, trusts and pension funds.

As well as a professional mediator, Austin is also an experienced accountant, having worked in professional practice for over 25 years. His business experience includes corporate finance, forensic accounting, expert witness, business agreements, chairman, family business, coach and mentor.

Austin has many accreditations to his name, including the Centre for Effective Dispute Resolution (2004), CORE Intermediate Mediation & Negotiation Skills (2006), MATA Advanced Mediation Retreat (2008), Mediators Institute of Ireland Practitioner Member (2009), IMI International Mediation Institute (2009), Cinnie Noble Certified Conflict Management Coach (2010) and Conflict Competent Coach, Eckerd College, Florida (2013).

Leave a Reply

Your email address will not be published.

Recent Blogs

Contact Google+ LinkedIn Facebook Twitter